Shipping Policy

Last Updated: 6/3/2026

Thank you for shopping with Keepsake Home Co. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment is received. Personalized and custom-made items may require additional processing time.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if available.

Shipping Times

Estimated shipping times vary depending on the product and destination:

• United States: 7–15 business days

• Canada: 10–20 business days

• International Orders: 10–30 business days

Please note that these are estimated delivery times and are not guaranteed.

Personalized & Custom Products

Many of our products are personalized or made to order. Customization may add additional production time before shipment. Processing times will vary depending on the product selected.

Shipping Delays

While we work closely with our suppliers and shipping partners, delays may occasionally occur due to:

• High order volumes

• Weather conditions

• Customs processing

• Carrier delays

• Holidays and peak shopping seasons

Keepsake Home Co. is not responsible for delays once an order has been shipped, but we will do our best to assist you in tracking your package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us immediately.

We cannot guarantee changes can be made once an order has entered processing. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges.

Lost, Stolen, or Damaged Packages

Keepsake Home Co. is not responsible for lost, stolen, or damaged packages after they have been marked as delivered by the shipping carrier.

If your package arrives damaged, please contact us within 7 days of delivery and include photos of the item and packaging so we can assist you.

Multiple Shipments

Because we partner with multiple suppliers, items ordered together may arrive in separate packages and at different times.

Tracking Your Order

Tracking information will be emailed to you once your order has shipped. Please allow 2–5 business days for tracking updates to appear in the carrier's system.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: kaylaellc@gmail.com

We appreciate your patience and thank you for choosing Keepsake Home Co.